By downloading or using this application or website, these Terms & Conditions will automatically apply to you - you should make sure therefore that you read them carefully before using the app. If you do not agree with the terms and policy, exit this application and do not access or use this application.

This portal is owned and operated by Daaivin Communications. In these Terms & Conditions, This are referred to as 'we', 'us', or 'our' and the end users are referred to as 'you', 'your' or 'user'. Also the term portal, portals refers to the different platforms, channels from where a user can engage with the company's offerings which include but is not limited to Android App, iOS App, Desktop site, Mobile Web site, Emails, and Social Pages.

This Agreement applies to all users of the Site, including without limitation users who are vendors, customers, merchants, contributors of content, information and other materials or services on the Site.

Membership Eligibility and Registration Our services are available only to, and may only be used by, individuals who are 18 years and older and who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. Our service does not knowingly collect personally identifiable information from anyone under the age of 18. If you are under the age of 18 please do not use our service, we will not be responsible for any untoward.

CAN I CANCEL THE ORDER?

The customer can only cancel the order within 12 hours of placing the order. No cancellations will be processed after 12 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per the refund policy. You will be notified of the same.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been placed successfully..

RETURN POLICY

Return of any product is valid only if the product is damaged and a video of the same is shared at zincvalley.info@gmail .com along with the correct shipment id within 24 hours of delivery. jewelry must not be used (other than for trial), altered, washed, soiled, or damaged in any way. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

Return Shipping Cost

The cost of return shipping will not be covered by us, Please note that the below return policy is NOT applicable on orders that are custom-made or custom stitched.

What we do about mispricings

Despite our best efforts, a small number of the many thousands of items in our catalog are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Cancellation of Fraudulent/Loss to business Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Sarafa reserves the right to cancel all past, pending and future orders without any liability. Sarafa also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

Any promotional voucher used for the cancelled orders may not be refunded

Any promotional voucher used for the cancelled orders may not be refunded.

Customer fails to provide sufficient documentation for the payment details check

Misuse of a customer's phone number or email

A customer uses an erroneous phone number and email.

Misuse of a discount code

The customer sends back the wrong item The customer participates in the snatch and run for any order but refuses to pay for it.

The information about the products or their specifications (such as weight, colour, handwork specifics, size, etc.) provided with the product displays are simply estimates. Although every effort has been made to ensure that colours are accurately reproduced, there may still be slight differences in the colour of the finished product due to the nature of fabric dyes, the weather at the time of dying, and variations in display output caused by lighting, digital photography, colour settings, and monitor capabilities. A consumer must order an item taking into account this slight colour difference between what they see on a computer screen and the real colour of the outfit they receive. Sarafa is adamant that every online buyer is aware that the colours seen on a monitor and the real clothing or accessories ordered will differ somewhat.

Beware of fraud messages, calls, links, and emails. (If any person call or message you regarding a business deal meet and research about him/her before making any deal), Steel menu will not be responsible for any fraud with you. We reserve the right to change our Terms and Conditions from time to time without prior notice. The revised Terms and Conditions will be effective immediately when posted on the website or application. It is your responsibility to review the Website/application and the Terms and Condition periodically to learn of any revisions to these Terms and conditions.